Shipping & Returns
LIMITED TIME OFFER:
FREE SHIPPING ON ALL ORDERS!
When is my order shipped?
Orders are typically shipped the same day if placed on a week day before 3pm Pacific Standard Time (PST). If your order is placed after that time or on a non-business day your order will ship the next regular business day. Sorry but there is no weekend or holiday shipping/delivery. All orders are shipped from the main facility located in Temecula, California.Your shipment should arrive within 2-7 business days from your order placement, based on your selected shipping method.
We use USPS services for domestic shipping. Certain addresses, such as P.O. Boxes, APO, FPO or DPO addresses, may require Priority Mail shipping. No C.O.D. will be accepted. There are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us for questions regarding international orders.
You will receive an email confirming your order, and then another email notifying you when your order has been shipped. Please call customer service if you wish to request tracking information for your order.
Our products are risk free. If you’re not 100% satisfied with your results, you can return any product for a full refund. No questions asked.
We are confident in our products and committed to providing you, our customers, with the most advanced supplements. We want you to be happy and satisfied with the products you buy from us. Therefore, our customers can order products risk-free because we offer a 100% customer satisfaction guarantee for all products sold by our company to the original purchaser. Just return the unused portion or empty bottles of your first order within the first 30 days of purchase for a “No Hassle” full refund, please follow the terms and procedures below. Shipping and handling charges are non-refundable and not included.
How do I make a return?
For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. We reserve the right, at its sole discretion, to reject any return that does not comply with these requirements.
To return product: Telephone Western Herbal and Nutrition at 1-800-223-3036 for instructions regarding returns and return authorization (RA) number.
Please Note: Shipping costs are not subject to a refund unless we have shipped you the incorrect product. Returns require a pre-authorization number to qualify for a refund. All products we receive for refund should be clearly marked with the Return Authorization Number that you are provided. The RA number should be visibility written on the outside of the return box so the return can be processed by our returns department. Any return without the RA number on the outside of the box will not be able to be processed for refund. Please address your return label as shown below:
Western Herbal and Nutrition, Inc.
ATTN: RestLegs Returns Dept
PO BOX 893610
Temecula, CA 92589
You should expect to receive your refund within four to five weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time to receive your return from the shipper (typically 5 to 10 business days), the time it takes to process your return once we receive it (typically 3 to 5 business days), and the time it takes the bank and/or payment processor to process the refund request (typically 5 to 10 business days). We will notify you via email of your refund once we have received and processed the returned item. Any refund permitted will be in same form as original payment within 90 days of receipt of return date.
Please contact us with any questions about shipping your order. We can be reached on our 'Contact Us' page or by email at email@example.com.